Customer Service Inspection (CSI)

ALL water utilities in the State of Texas must comply with the rules and regulations of the Texas Commission on Environmental Quality (TCEQ) concerning construction, renovation, or modifications of private plumbing facilities.

Pursuant with Chapter 290 of the Texas Water Code, effective January 1, 1996, a Customer Service Inspection Certification shall be completed prior to providing continuous water service to a new construction, on any existing service when the water purveyor has reason to believe that cross-connection or other unacceptable plumbing exist or after any material improvement, correction, or addition to the private plumbing facilities.

Individuals with the following credentials shall be recognized as capable of conducting a customer service inspection certification:

• Plumbing Inspectors and Water Supply Protection Specialists licensed by the Texas State Board of Plumbing Examiners.
• Certified Waterworks Operators and members of other water related professional groups who have completed a training course, passed an examination administered by the commission or its designated agent, and hold an endorsement granted by the commission or its designated agent.

Click here for a List of Licensed CSI Inspectors.

Customer Service Inspections shall certify the following:

• No direct connection between the public drinking water supply and a potential source of contamination exists.
• Potential sources of contamination are isolated from the public water system by an air gap or an appropriate back flow prevention assembly in accordance with state plumbing regulations. Additionally, all pressure relief valves and thermal expansion devices are in compliance with state plumbing codes.
• No cross-connection between the public drinking water supply and a private water system exists. Where an actual air gap is not maintained between the public water supply and a private water supply, an approved reduced pressure-zone backflow prevention assembly is properly installed and a service agreement exists for annual inspection and testing by a certified backflow prevention device tester.
• No connection exists which would allow the return of water used for condensing, cooling, or industrial processes back to the public water supply.
• No pipe or pipe fitting which contains more than 8.0% lead exists in private plumbing facilities installed on or after July 1, 1998, and prior to January 4, 2014. No pipe or pipe fitting which contains more than 0.25% lead exists in private plumbing facilities installed on or after January 4, 2014
• No solder or flux which contains more than 0.2% lead exists in private plumbing facilities installed on or after July 1, 1998.
• No plumbing fixture is installed which is not in compliance with a state approved plumbing code.

The copy of the attached Customer Service Inspection Form must be properly completed and returned to the Cash Special Utility District office located at 172 FM 1564 East, Greenville TX 75402 by the licensed inspector. The customer’s water service cannot be considered a permanent service until the form has been returned to our office and made a permanent part of the customer’s file. Each customer is legally responsible for the validity of the information provided.